Archive for the ‘NLP News’ Category

Advanced AI platforms incorporate high-fidelity natural language understanding and processing for both written and spoken words, allowing the system to assess intent and customer sentiment even for long worded inquiries. Informed by this context, the system can alter responses accordingly, such as directing a chat automatically to a human agent when a customer’s language indicates […]

Conversational interfaces are based on NLP, a computer program’s ability to understand people as they’re speaking — and they’re also used in text-based chats. Chatbots can answer your questions and guide you to the information or solutions you need. A well-designed chat interface can also collect data, conduct real-time analyses using AI, provide personalized experiences, […]